What Shipping Methods Are Available ?
We partner with Bluedart, Rivigo, Fedex, and Delhivery for our shipping services. Upon dispatching your product, we promptly provide tracking details via both email and SMS to your registered email address and phone number.
How can I make a purchase?
Browse through our online store, select the desired product, and add it to your cart. Log in to your account, proceed to place the order, and complete the necessary details. Utilize the payment gateway to make the purchase using your preferred bank, credit card, or wallet. Alternatively, guests can check out without creating an account, but we highly recommend creating one for a better experience.
What payment options are available?
We welcome payments through major credit cards, debit cards, and net banking. Wallet payments, including PayTM, Amazon, Airtel, PhonePe, Freecharge, Mobikwik, and Jio, are also accepted.
Are there any hidden charges when i make a payment ?
No, there are no hidden charges; the amount includes all the taxes and charges provided in the cart.
Do you offer COD( Cash On Delivery)?
Currently, we do not offer Cash on Delivery/Pay on Delivery options. This service is exclusively accessible for project, bulk, and wholesale buyers.
Will the product be exactly as shown on the Website?
Ray Living Concepts tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material-based products is that each piece of furniture is unique in its own way. Ray Living Concepts hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
Is there an option to cancel my order?
We create each item in our store specifically for your order, and we start making it once your payment is confirmed. If you need to cancel or modify your order, you can do so within 48 hours of placing it. Just send an email to hello@raylivingconcepts.com to request a cancellation.
What is the expected delivery timeframe?
There are no delivery charges on Raylivingconcepts.com, enjoy the free shipping all across India!
What is the estimated delivery time ?
After dispatch, it usually takes 10-15 days for the items to reach most parts of the country. We use reputable delivery partners like BlueDart, Fedex, Rivigo, Delhivery, etc., for shipping all our products. However, in exceptional circumstances such as transport strikes, riots, or natural calamities (such as rains, floods, earthquakes, etc.), there is a possibility that the estimated delivery time may extend beyond the initially promised timeline. During such situations, you will receive regular updates about your products, and Ray Living concepts team takes responsibility to prioritize and deliver your products at the earliest possible convenience. We kindly seek your cooperation in these exceptional instances, as your support is crucial to ensuring our continued provision of high-quality furniture.
As the custom products are manufactured from scratch on order, so sometimes it can get extended.
Do you offer assembly and installation services?
Yes, on your request we provide assembly and installation. However, most of our products are DIY and easy to assemble and install.
What is covered in the warranty ?
We provide 12 months warranty on all our products.
What is covered in the warranty ?
We provide 12 months warranty on all our products.